📞 Contact Customer Service

• Follow the marketplace instructions to submit a claim.

• Clearly detail the reason for your claim for efficient processing:

  📌 Check your warranty coverage

  Your item will not be covered under warranty if it shows:

  • Major physical damage caused by breakage or a fall,
  • Oxidation (liquid damage),
  • Or if it has been opened and/or repaired by a third party.

  In these cases not covered by the warranty, we will return the device to you as is.

  📌 Attach photos of your item in our conversation on the platform

  To avoid any dispute regarding the condition of your item:

  Take clear, well-lit photos, preferably without reflections, showing all buttons and ports.

  After we confirm your return request, you can add these photos to the conversation.

📦 Prepare your item for shipment

Step 1. Back up and/or transfer your data

Step 2. Disconnect your iCloud / Google / Samsung account and your eSIM

Step 3. Pack your item according to the instructions

Step 4. Send the package

💡Detailed Steps