What is a refurbished phone?

Unlike a second-hand device sold “as is,” a refurbished device undergoes a full inspection and, if necessary, repairs.

At Nest Green, the refurbishment process includes a thorough inspection, a series of functionality tests, potential repairs and/or replacement of parts, as well as a complete cleaning and reset of the device to ensure we deliver reliable and high-performing products to our customers.

What warranties does a refurbished phone have?

Just like new products, second-hand and refurbished products are covered by the legal warranty of conformity for a period of 24 months from the date of receipt.

Because our devices are refurbished, some features — particularly water resistance (IP67 standard) — are no longer guaranteed to the buyer.

In compliance with current regulations, the legal warranty of conformity covers the following cases:

• The phone is unsuitable for the use normally expected of a similar product;
• The phone does not match the product description;
• The phone does not have the qualities promised or reasonably expected;
• The phone shows a manufacturing defect, imperfection, or poor assembly.

Criteria and Grading

As professionals, we make every effort to ensure your product is refurbished to the highest standards. The refurbished sector has established specific grading criteria to differentiate between the condition and price of phones:

Grading of a Refurbished Phone

Here are the key points you should know when purchasing a refurbished phone:

Information on Battery, Screen, or Camera